rh364 Privacy Policy

1. Introduction

rh364 ("rh364", "we", "us", "our") operates the online casino and sports betting platform accessible at rh364.net, serving Filipino players across the Philippines including Metro Manila, Cebu, Davao, Quezon City, Makati, and all other provinces and cities nationwide. rh364 takes your privacy seriously and is fully committed to protecting the personal information you share with us when you register, play, or interact with the rh364 platform.

This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of your personal data in compliance with the Republic Act No. 10173, known as the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). We also comply with applicable data-related requirements under PAGCOR's regulatory framework as they relate to our licensed gaming operations.

By creating an rh364 account, accessing our platform, or using any of our gaming services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please do not use rh364.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, rh364 acts as the Personal Information Controller (PIC) in respect of the personal data collected from players using the rh364 platform. As a PIC, rh364 determines the purposes and means of processing your personal data and is accountable for the proper handling of that data in accordance with applicable Philippine privacy law.

rh364 has designated a Data Protection Officer (DPO) responsible for overseeing data privacy compliance. If you have any questions or concerns regarding this Policy or rh364's data handling practices, you may contact the rh364 DPO at the contact details provided in Section 14 of this Policy.

3. Data We Collect

rh364 collects personal data that is necessary for the lawful provision of our gaming services, compliance with Philippine regulatory requirements, and the improvement of your experience on our platform. The categories of personal data we collect include:

3.1 Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — players must be 21+)
• Gender
• Nationality
• Government-issued ID numbers (e.g., PhilSys ID, Passport, UMID, Driver's License)
• Profile photograph where provided for verification purposes

3.2 Contact Data

• Registered mobile number (Philippine number)
• Email address
• Residential address (barangay, city/municipality, province)

3.3 Financial Data

• GCash or PayMaya account number linked to your rh364 account
• Bank account details for BPI, BDO, Metrobank, or UnionBank (account holder name and account number)
• Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers — all in Philippine Peso (PHP)

3.4 Gaming Activity Data

• Game session records including games played, wager amounts, wins, losses, and session duration
• Sports betting history including markets selected, stake amounts, and outcomes
• Bonus and promotion redemption history
• Responsible gaming tool settings (deposit limits, self-exclusion status, cooling-off periods)

3.5 Technical Data

• IP address at time of registration and subsequent logins
• Device identifiers and browser type
• Operating system information
• Platform access timestamps and session logs
• Geolocation data (country/region level) for compliance verification

3.6 Communications Data

• Records of communications between you and rh364 customer support
• Feedback, complaints, and dispute correspondence
• Marketing preference settings

4. How We Collect Data

rh364 collects your personal data through the following channels:

4.1 Direct Collection

Data you provide directly to rh364 when you:

• Register an account on rh364.net
• Complete the KYC (Know Your Customer) identity verification process
• Make a deposit or request a withdrawal
• Contact rh364 customer support via email or live chat
• Respond to surveys, promotions, or feedback requests
• Update your account profile or responsible gaming settings

4.2 Automated Collection

Data collected automatically as you interact with the rh364 platform:

• Cookies and similar tracking technologies placed on your browser or device (see Section 11)
• Server logs recording platform access events, game session data, and transaction timestamps
• Device fingerprinting for fraud prevention and security monitoring purposes

4.3 Third-Party Sources

rh364 may receive data about you from third-party sources in limited circumstances, including:

• Identity verification service providers used to validate government-issued Philippine IDs
• Payment processors such as GCash, PayMaya, and Philippine banking partners — limited to transaction confirmation data
• PAGCOR and other regulatory authorities where required for licensing compliance
• Anti-money laundering screening databases as required under the Anti-Money Laundering Act (AMLA) of the Philippines

5. How We Use Your Data

rh364 processes your personal data only for specific, legitimate purposes. The table below summarizes the primary purposes for which your data is used:

rh364 will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise required by Philippine law.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012 of the Philippines, rh364 must have a lawful basis for processing your personal data. rh364 relies on the following lawful bases depending on the specific processing activity:

6.1 Contractual Necessity

Processing is necessary for rh364 to perform its obligations under the contract established when you register an account — including account management, game provision, payment processing in PHP, and customer support.

6.2 Legal Obligation

Processing is required for rh364 to comply with its legal obligations under Philippine law, including the Anti-Money Laundering Act (AMLA), PAGCOR licensing conditions, and National Privacy Commission requirements. This includes KYC verification, age verification, and mandatory regulatory reporting.

6.3 Legitimate Interests

Processing is necessary for rh364's legitimate interests in maintaining the security of its platform, preventing fraud, detecting bonus abuse, improving our services, and enforcing our Terms and Conditions — provided these interests are not overridden by your fundamental rights and freedoms.

6.4 Consent

For certain processing activities — such as sending you promotional communications about rh364 offers, new games, or platform updates — rh364 relies on your freely given, specific, informed consent. You may withdraw consent for marketing communications at any time by updating your account preferences or contacting rh364 support.

7. Data Sharing & Disclosure

rh364 does not sell your personal data to unaffiliated third parties for their own marketing purposes. Your personal data may be disclosed only in the following circumstances:

7.1 Regulatory and Legal Authorities

rh364 is required by Philippine law to disclose player data to the following authorities when legally mandated:

• PAGCOR — for gaming license compliance audits and regulatory oversight
• Anti-Money Laundering Council (AMLC) — for suspicious transaction reporting under AMLA
• National Privacy Commission (NPC) — for data breach notifications and compliance reviews
• Philippine law enforcement agencies — pursuant to valid court orders or lawful directives

7.2 Service Providers (Personal Information Processors)

rh364 engages trusted third-party service providers acting as Personal Information Processors (PIPs) under data processing agreements that require them to handle your data securely and only as instructed by rh364:

• Identity verification and KYC technology providers
• Payment processors facilitating GCash, PayMaya, and Philippine bank transactions
• Cloud hosting and infrastructure providers storing rh364 platform data
• Customer support platform providers
• Game software providers whose titles appear on the rh364 platform

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving rh364, your personal data may be transferred as part of that transaction. rh364 will notify affected players via their registered contact details and ensure the successor entity is bound by data protection obligations consistent with this Policy.

8. Data Retention

rh364 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so it can no longer be associated with an identifiable individual. Where anonymized data is retained for analytical purposes, it is no longer considered personal data under the Data Privacy Act.

9. Data Security

rh364 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and rh364's servers is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Access Controls: Access to personal data within rh364 is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations.
• Secure Storage: Player data is stored on secured servers with access logging, intrusion detection, and regular security assessments.
• Account Security: Player accounts are protected by password authentication. rh364 recommends using strong, unique passwords and enabling available account security features.
• Incident Response: rh364 maintains a data breach response procedure. In the event of a personal data breach that poses a real risk to affected players, rh364 will notify the National Privacy Commission and affected players within the timeframes required by Philippine law.

10. Your Data Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by rh364. To exercise any of these rights, contact the rh364 Data Protection Officer using the details in Section 14.

rh364 will respond to all data rights requests within 15 business days of receipt. Some requests may take longer where verification of identity is required or where the request is complex. rh364 will notify you if an extension is necessary.

11. Cookies & Tracking Technologies

11.1 What Are Cookies

Cookies are small text files placed on your device when you visit rh364.net. They allow rh364 to recognize your device across sessions, remember your preferences, maintain your login session, and collect analytics data about how the platform is used.

11.2 Types of Cookies Used by rh364

• Strictly Necessary Cookies: Required for the rh364 platform to function. These include session authentication cookies that keep you logged in. These cannot be disabled without preventing core platform functionality.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
• Analytics Cookies: Help rh364 understand how players use the platform so we can improve game loading performance, navigation, and the overall user experience. Data collected is aggregated and anonymized.
• Security Cookies: Used for fraud detection and to identify suspicious account activity, protecting both rh364 and individual players.

11.3 Managing Cookies

You may control cookie settings through your browser preferences. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may impair the functionality of the rh364 platform, including your ability to log in or maintain an active gaming session.

12. Protection of Minors

rh364 strictly prohibits access by individuals under the age of 21. We do not knowingly collect personal data from persons below the age of 21. Age verification is a mandatory step in the rh364 registration process, and accounts found to belong to underage individuals will be immediately suspended and all associated data deleted or returned as required by applicable law.

If you are a parent or guardian and believe that a minor has registered on rh364 or provided personal data to rh364 without your knowledge, please contact us immediately at the details provided in Section 14. rh364 will investigate and take immediate corrective action.

13. Changes to This Policy

rh364 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, Philippine privacy law, or PAGCOR regulatory requirements. When material changes are made to this Policy, rh364 will notify registered players by email to their registered address and post a prominent notice on rh364.net prior to the changes taking effect.

Your continued use of rh364 after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed of how rh364 protects your personal data. The "Last Updated" date at the top of this page indicates when this Policy was most recently revised.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or rh364's handling of your personal data — including requests to exercise your data rights under the Data Privacy Act of 2012 — please contact the rh364 Data Protection Officer:

For complaints that rh364 has not resolved to your satisfaction, you may escalate to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph. For gaming-related complaints under PAGCOR regulation, you may contact PAGCOR through official government channels.